Order Status

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance, 1-855-853-0402

If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.
Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

My product is missing parts

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance 1-855-853-0402
If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.
Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance, 1-855-853-0402.
If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.
Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

My Account

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policyfor more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product, 1-855-853-0402.


Shipping and Returns

Damages

PRODUCT RECEIVING INSTRUCTIONS AND FREIGHT CLAIMS POLICY RECEIVING INSTRUCTIONS

Full Cabinet orders or single pieces larger than 48”: The cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, USF, etc.) using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. A person will need to be on site to inspect and sign for the shipment. A lift-gate is included on all residential deliveries and available for commercial deliveries if needed. The driver is only responsible for placing the pallet onto the ground on residential deliveries or commercial deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to customer. In the event that due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer’s designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment.

Small cabinet orders (normally those with less than 4 cabinets):

The cabinets will be packaged unassembled in individual boxes shipped via UPS or Fedex. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer’s designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

1. PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT.

2. PLEASE SIGN FOR PIECE COUNT AS WELL AS PALLETS.

3. The freight carrier has acknowledged the receipt of this shipment from our facilities in GOOD CONDITION. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. Great Buy Cabinets cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.

4. If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER. CLAIMS FOR SHORTAGES OR DAMAGES

1. Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

2. Concealed Damage: Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must then be made by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage.

Please let us know if you have any questions, concerns or comments.

Product Receiving Instructions and Freight claims Policy

PRODUCT RECEIVING INSTRUCTIONS AND FREIGHT CLAIMS POLICY RECEIVING INSTRUCTIONS

Full Cabinet orders or single pieces larger than 48”: The cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, USF, etc.) using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. A person will need to be on site to inspect and sign for the shipment. A lift-gate is included on all residential deliveries and available for commercial deliveries if needed. The driver is only responsible for placing the pallet onto the ground on residential deliveries or commercial deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to customer. In the event that due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer’s designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment.

Small cabinet orders (normally those with less than 4 cabinets):

The cabinets will be packaged unassembled in individual boxes shipped via UPS or Fedex. The cabinets can be shipped to businesses with or without a loading dock, residences, and construction sites. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer’s designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

1. PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT.

2. PLEASE SIGN FOR PIECE COUNT AS WELL AS PALLETS.

3. The freight carrier has acknowledged the receipt of this shipment from our facilities in GOOD CONDITION. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. Great Buy Cabinets cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.

4. If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER. CLAIMS FOR SHORTAGES OR DAMAGES

1. Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must then be reported by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

2. Concealed Damage: Claims must be made within 72 HOURS OF PRODUCT DELIVERY. Claims must then be made by email to Great Buy Cabinets by sending info regarding the pieces damaged and pictures showing the damage.

Please let us know if you have any questions, concerns or comments.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping price is determined by order size and destination details. Orders $2500 or more will receive FREE SHIPPING.

When will my order ship and what are my shipping charges?

On small orders, shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Larger orders will need to be calculated off site. We will contact you with the shipping rates. We will notify you when your order ships.
Shipping price is determined by the size and destination details of the order.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.
We only accept returns under the following policy:
All returns will need to be authorized by Great Buy Cabinets prior to return of the shipment.
Returns must be received by Great Buy Cabinets within 30 days from date of Purchase.
All items returned in original, unopened cartons or packaging will incur a 15% restocking fee one returned.
All items returned in original, opened cartons or packaging will incur a 25% restocking fee.
The customer is responsible for setting up all return shipments.
When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our company has completed processing the return.
If the original shipment received free shipping, a credit will be issued minus the normal shipping charges.
Any product returned, not resellable, will not receive a credit.
Great Buy Cabinets will not process any returns if the product returned is missing parts or incomplete from the original shipment. If you have any further questions, please contact customer service for more information on returning an item. Thank you.

How do I return my product?

We only accept returns under the following policy:
All returns will need to be authorized by Great Buy Cabinets prior to return of the shipment.
Returns must be received by Great Buy Cabinets within 30 days from date of Purchase.
All items returned in original,unopened cartons or packaging will incur a 15% restocking fee one returned.
All items returned in original, openined cartons or packaging will incur a 25% restocking fee.
The customer is responsible for setting up all return shipments.
When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our company has completed processing the return.
If the original shipment received free shipping, a credit will be issued minus the normal shipping charges.
Any product returned, not resalable, will not receive a credit.
Great Buy Cabinets will not process any returns if the product returned is missing parts or incomplete from the original shipment. If you have any further questions, please contact customer service for more information on returning an item. Thank you.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.
We only accept returns under the following policy: All returns will need to be authorized by Great Buy Cabinets prior to return of the shipment. Returns must be received by Great Buy Cabinets within 30 days from date of Purchase. All items returned in original,unopened cartons or packaging will incur a 15% restocking fee one returned. All items returned in original, openined cartons or packaging will incur a 25% restocking fee. The customer is responsible for setting up all return shipments. When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our company has completed processing the return. If the original shipment received free shipping, a credit will be issued minus the normal shipping charges. Any product returned, not resalable, will not receive a credit. Great Buy Cabinets will not process any returns if the product returned is missing parts or incomplete from the original shipment. If you have any further questions, please contact customer service for more information on returning an item. Thank you.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I return an item?

We only accept returns under the following policy: All returns will need to be authorized by Great Buy Cabinet prior to return of the shipment. Returns must be received by Great Buy Cabinets within 30 days from date of Purchase. All items returned in original,unopened cartons or packaging will incur a 15% restocking fee one returned. All items returned in original, openined cartons or packaging will incur a 25% restocking fee. The customer is responsible for setting up all return shipments. When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back as soon as our company has completed processing the return. If the original shipment received free shipping, a credit will be issued minus the normal shipping charges. Any product returned, not resalable, will not receive a credit. Great Buy Cabinets will not process any returns if the product returned is missing parts or incomplete from the original shipment. If you have any further questions, please contact customer service for more information on returning an item. Thank you.

International Shipping

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Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing and Billing

Do I have to pay sales tax?

Sales tax is only applicable in the state of Georgia.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance, 1-855-853-0402.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).


Buyer's Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.


Additional Support

How do I contact you?

Please click here for our company contact information, 1-855-853-0402.