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Return/Cancellation Policy

RTA Kitchen and Bathroom Cabinets: RTA cabinets may be returned within 14 days of receiving the product. Customers wishing to return items will be responsible for a 25% restocking fee and the shipping cost to send the products back to the warehouse. The products must be returned in the original packaging and in good condition.

To process a claim, email us at with your reason for return and the specific SKU of the item(s) you would like to return. We will then provide you with a shipping label and details.

In order for you to receive credit, you must receive authorization from us prior to shipping out the return. Once the warehouse receives the return item, we will inspect it for damages. Please note that your credit will be given up to 7 days after the returned items arrive at the warehouse for inspection. If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping cost will not be refunded and if the order qualified for free shipping, the actual freight cost that Great Buy Cabinets paid for the delivery will be deducted from any applicable credits.

Cancel order: You will have 24 hours to cancel orders without subject to penalties. After 24 hours, you will be charged a 25% restocking fee.  

Assembled Kitchen and Bathroom Cabinets: Assembled Kitchen and Bathroom Cabinets cannot be returned for any reason due to our manufacturer’s policies. For this reason, it is important to check all measurements prior to ordering to ensure you are ordering the correct pieces. If an assembled item is damaged, it will be replaced for the same item only, please see our damage policies on Terms and Conditions.